Friday 3 June 2016

Latest post-match survey results

Fan feedback will help improve matchday experience

At the start of the season, Liverpool Ladies FC invited its supporters to fill in a post-match survey after each of its home games with the aim of helping the Club improve its matchday experience. The survey relates to items including the food and drink available, the family entertainment on offer and the friendliness and helpfulness of matchday staff. 

Thank you to all the supporters that have provided invaluable feedback so far this season. Overall the feedback is really positive and we’re delighted with some of the comments we’ve received including “everyone is so friendly and supportive” and “service is fantastic and always with a smile”.

There’s several areas that we’re working on to improve:

You said: I’d like to see a wider range of merchandise available for sale during matchdays.

Packs of player profile cards are now available to buy from the Club Shop in the concourse area on matchdays. We are also making improvements to our merchandise range and are planning to offer a wider range of items for sale on matchday including pocket money-priced items for our younger supporters.

You said: The queues for food and drinks are sometimes too long. And I’d like a healthier range of snacks.

We’re working with the Stadium to improve the queuing times and the range of heathier alternatives available for our supporters.

You said: I’d like more time for autographs and photos with the players.

Where possible, we will facilitate a meet and greet session with a player(s) before a game and will announce further details on the LLFC website and social media channels ahead of a matchday.

As we have to vacate the Stadium within 30 minutes after the final whistle and often several players are kept behind for post-match press interviews, this can limit the amount of time available for players to sign autographs for fans. Where possible, our players will stay behind for a short time to sign autographs for fans.

Our post-match surveys are available to fill in after each home game by clicking here. Provide your email address to be automatically entered into our prize draw for a chance to win a signed team photo.

Here’s our latest winners: March - Ashleigh Smart; April - Joanne Buckley-Scott; May - Darryl Brewster